This site sets no cookies and loads nothing from anyone else — no analytics, no advertising pixels, no font service, no embedded video. The one font the site uses is served from this site, like everything else. Nothing here follows you anywhere.
We collect what you type into a form, and that is all. We never see your card number; Stripe handles payments. We do not sell personal information and never have.
The rest of this page is the same thing said carefully.
Who we are
This site is operated by Martian Creative, LLC, a limited liability company organized in Delaware and operating from 1325 2nd Street, Fairfield, California 94533, United States. Where this page says "we" or "us", that is who it means.
What we collect
When you contact us or ask for a change
The request form asks for your name, your email address or phone number, and whatever you write in the request. We use it to answer you and to keep a record of what was asked for and what was done about it. Nothing on that form is passed to anybody else.
If you are a client
We hold the details needed to do the work and bill for it: your business name and address, a contact name, email and phone, the domains and websites we look after for you, what was agreed and what has been invoiced. Your card details are held by Stripe, not by us — we never see the number.
When you order printing or mail
An order needs a name, a business, an email or phone, and the address it ships to. We check that address against the United States Postal Service's address service before anything is sent to it, because a misdelivered job cannot be unprinted. For an Every Door Direct Mail order, the address, city or ZIP you type to center the route map is sent to the Postal Service and the U.S. Census Bureau to find that spot and its carrier routes, and nothing else goes with it. Your artwork files are stored with the order so it can be reprinted the same way.
Family photos you upload for a holiday card or calendar are stored privately with that order, so we can build it, touch up the photos you asked us to, and reprint it if you ask. They are never used for anything else: not as examples, not on this site, not anywhere. The sample photos on our card pages are not customers. Ask us at any time and we delete your photos.
Automatically, when you visit
Our host, Cloudflare, keeps standard server logs — IP address, the page requested, the time, and the browser's user-agent string. These exist to serve the page, to keep the site up, and to stop automated abuse. We do not use them to build a profile of you, and we do not combine them with anything else.
What we do not do
- No analytics. Not Google Analytics, not a privacy-friendly alternative. None.
- No advertising or tracking pixels. No remarketing, no conversion tags, no social buttons that phone home.
- No third-party fonts or scripts. Everything this page needs, it serves itself.
- No selling or sharing. We have never sold personal information and have no plans to. There is no arrangement under which anyone pays us for it, in money or in kind.
Who else touches your information
Only the companies that make the site work, and only for that purpose:
| Who | What they handle | Why |
|---|---|---|
| Cloudflare | Hosting, the database, server logs, and the security in front of our admin tools | The site has to run somewhere |
| Stripe | Payments, card details, billing address, invoices | So that we never handle a card number |
| Twilio | The mobile number and message content of our internal task-reminder texts | To deliver those texts — see Text Message Reminders |
| Our production department and shipping carriers | For a print order: the ship-to name, address and phone, and the artwork | To make the job and deliver it |
| United States Postal Service and the U.S. Census Bureau | A shipping address, to confirm it exists; for mailing orders, the place typed to center the route map | So nothing ships to an address that is not there |
| Namecheap and Google | Email sent to us, and some domain registrations | Mail has to arrive somewhere |
We do not give your information to anybody else. If we are ever legally required to, and are permitted to tell you, we will.
Text messages
We send one kind of text message: task reminders to Martian Creative staff who opted in by texting START, described on Text Message Reminders. A mobile number given for that purpose is used only to send those reminders. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text-message opt-in data and consent are never shared with anyone except the provider that delivers the messages. Reply STOP to any message to stop receiving them.
How long we keep it
- Inquiries that go nowhere: deleted within about a year.
- Client records: kept for as long as you are a client, and then for seven years afterwards, because tax records have to be kept.
- Server logs: a matter of days, controlled by Cloudflare rather than by us.
Your rights
You can ask us to show you what we hold about you, correct it, or delete it. Email hello@martiancreative.com and we will answer within 30 days. We will not charge you, and we will not treat you any differently for asking.
A note on California law, since we are a California business. The California Consumer Privacy Act sets thresholds — broadly, businesses above roughly $25 million in revenue, or handling the personal information of 100,000 or more consumers, or making most of their money selling it. We are well below all three, so the CCPA does not apply to us as a matter of law. We honor the rights above anyway, because they are reasonable and we would rather not run a business that needs a threshold to justify its behavior. If we ever grow into those thresholds, this page changes before we do.
Do Not Track
Some browsers send a "Do Not Track" signal. There is no agreed standard for what a site should do about it, so most sites ignore it and say nothing. We do not track you in the first place, with or without the signal, so there is nothing for it to switch off.
Children
This site is for businesses. It is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe we have, tell us and we will delete it.
Security
Everything is served over HTTPS. Our admin tools sit behind an identity check and are not reachable without one. Card details never reach our systems. No arrangement is perfect, and anybody who tells you otherwise is selling something — but the smaller the pile of data, the less there is to lose, and we keep the pile small on purpose.
Changes
If this policy changes, the effective date at the top changes with it. If a change materially affects how we handle information we already hold about you, we will email you rather than quietly editing the page.